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Registration and Access

Go to the website using your sponsor&#39;s referral link or via the login page. Click Log In, then Register. Make sure your sponsor&#39;s username is correct, complete the registration form, and click Register. Your sponsor must be registered with Micron Global, verified, and have accepted the Partnership Agreement.

How do I register on the Micron Global platform?

Registration is available both with and without a sponsor&#39;s referral link. Using a referral link automatically connects your account to the correct sponsor. If you are registering independently, visit <a href="http://micronglobal.com" style="text-decoration:none">micronglobal.com</a>, scroll down to the Reviews section, and choose one of the suggested sponsors after reading their comments.

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Yes. All investors from RSW, SWC, SWIG, and other related funds must create a Micron Global account. To ensure your data is synchronized correctly, use the same email address that was linked to your previous account.

Do RSW/SWC/SWIG investors need to register with Micron Global?

No, you must create a new account. Your previous login credentials cannot be used with Micron Global. Be sure to register using the same email address associated with your previous account.

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Can I log in to Micron Global using my old RSW or SWC username and password?

Using the same email address allows the system to synchronize information about your shares, certificates, and investments across the funds and the shareholder register. Otherwise, some or all of this information may not appear in your account.

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Why is it important to use the same email address as in my RSW/SWC/SWIG account?

If you still have access to your previous account, first change the email address there to the one you intend to use in Micron Global (the same email should be used across all related accounts). If you no longer have access, contact Micron Global Support, and our specialists will update your email address in the shareholder register.

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What should I do if my previous account was registered with a different email address?

You can do it in your account settings: go to Profile &rarr; Contacts &rarr; Email &rarr; Edit. After changing your email address, be sure to confirm it by clicking the verification link sent to your inbox.

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Where can I change my email address in Micron Global?

Check all folders in your mailbox, including Spam, Promotions, Social, Notifications, and any others. Make sure you are checking the same email address you used during registration. If the message is not there and your mailbox is not full, request a new confirmation email.

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What should I do if I don't receive the email confirmation message?

Some email providers block automated emails. Disable your spam filter, add the Micron Global domain to your safe sender list, or use another email service, such as Gmail.

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Why don't some email providers deliver confirmation emails?

Delete all previous confirmation emails, request a new one, and use only the latest email. Every newly generated email automatically invalidates all previous confirmation links, so older links will no longer work.

I've requested the confirmation email several times, but the link doesn't work. What should I do?

Please confirm your email address as soon as possible. If you do not complete the confirmation within 120 minutes, your email address will be removed from the system, and you will need to register again.

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How much time do I have to confirm my email address?

Try disabling your VPN, clearing your browser&#39;s cache and cookies, opening the website in Incognito mode, or using a different browser or device. If the issue persists, contact Support with a detailed description of the problem and attach a screenshot of the error.

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What should I do if the registration or confirmation page freezes?

On the login page, click Forgot Password?, enter your registered email address, and follow the instructions in the email. You will then be able to create a new password.

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How do I reset my Micron Global account password?

No. Your username is a unique identifier and cannot be changed. However, you can change the email address you use to log in through your profile settings.

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Click the current language or the globe icon in the upper-right corner of the screen and select your preferred language from the drop-down list.

Try changing the interface language, opening the website in a different browser, or using Incognito mode. If the problem persists, contact Support and include a screenshot of the issue along with the correct name of your country or city.

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My country or city cannot be selected in my profile. What should I do?

Registration or verification may not be available for citizens and residents of certain countries. If the system does not allow you to continue, make sure you have selected the correct country and contact Support for clarification.

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Verification and Profile Information

Complete all required sections, including your personal details, contact information, residential address, certificate details, and upload the required documents. Your profile cannot be submitted for verification until all mandatory information has been provided.

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What should I do before submitting my profile for verification?

You will typically need to provide your full name, date and country of birth, country and city of residence, residential address with postal code, gender, passport or ID number, and contact details. Your first name, last name, and address must also be entered in Latin characters.

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What information is required for verification?

You will need to upload either your passport or national ID card (both sides are required for an ID card). If proof of address is requested, upload a bank statement or utility bill issued in your name within the past three months. 
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Yes. You can complete verification from any supported device. If you are using a mobile browser, we recommend enabling the desktop version of the website. 
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Can I complete verification using my phone?

Verification requests are processed in the order they are received. Usually verification takes about one hour, although processing times may be longer during periods of high demand. The process cannot be expedited, as all documents are reviewed by the Verification Department. 
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How long does document verification take?

A high volume of verification requests has created a processing queue. Please wait patiently&mdash;the Verification Department will review your application as soon as possible. 
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Why is my profile taking so long to be verified?

Support can forward your request to the Verification Department, but applications are still processed in chronological order. If all your information has been completed correctly, no further action is required. 
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Review the reason for the rejection and correct any errors. If you need to replace a document, Support can cancel your current application and return your profile so that you can update the information and submit it again. 
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What should I do if my verification request is rejected?

Contact Support and ask them to request that the Verification Department return your profile. Once it has been returned, you can edit your information and resubmit your application.

Can I change my information while my profile is under review?

Send an email to <a href="mailto:support@mg-teams.com" style="text-decoration:none">support@mg-teams.com</a> from the email address linked to your account. Specify your account email address, explain what information is incorrect and what it should be changed to, and attach a photo of your identity document. 
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How can I correct incorrect information in my account?

No. Account ownership cannot be transferred. Only the information of the current owner of the account may be corrected, provided it can be verified with supporting documents.

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Can I transfer my account to another person?

There is no need to update your documents in the previous funds. The important thing is to register with Micron Global using the same email address and upload your current documents during the verification process.

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Note: After submitting your information, your status will change to Under Review, and you will see the notification Data Submitted. If nothing happens when you click the submit button, try reducing the size of the uploaded files and submit your application again.

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Do I need to update my documents in the previous funds?

Referral Link and Sponsor

Complete the following three required steps: complete verification, confirm that you are of legal age, and accept the terms of the Partnership Agreement.

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Your account includes a dedicated banner inviting you to become a Partner. Click the banner and follow the on-screen instructions. 
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Where can I sign the Partnership Agreement?

Your referral link will become available as soon as you receive Partner status (after completing verification and accepting the Agreement).

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When will my referral link become available?

Go to Partner Program &rarr; Referral Link. You can also find it in your profile directly below your avatar. 
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Where can I find my referral link on a computer?

Open the side menu and go to Referral Link, or simply tap your avatar at the top of the screen. 
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Where can I find my referral link on a mobile device?

Most likely, you have not yet completed all the requirements to obtain Partner status. Check your verification status, age confirmation, and whether you have accepted the Partnership Agreement. 
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Ask them to open the link in a different browser or in Incognito mode after clearing their browser cache. If the issue persists, contact Support and include a screenshot of the problem along with the referral link. 
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The invited user can't open my referral link. What should I do?

A sponsor must be registered with Micron Global, verified, and have Partner status.

Yes, provided they meet the requirements above. You may choose a friend, acquaintance, or any other eligible Partner already using the platform. 
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Send an email from your registered email address to support@mg-teams.com with the following message: Please assign me to the following sponsor &mdash; email: ______. Your current sponsor must also send an email from their registered email address stating: I have no objection to transferring the partner with email ______ from my organization. Once both emails have been received, we will process your request. 
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How can I change my sponsor if I was assigned to the wrong person?

No. An email from your current sponsor confirming their consent to the transfer is mandatory. 
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Can I change my sponsor without their consent?

Contact Support and provide the email address of your preferred sponsor. Please note that your profile must be fully completed, as incomplete accounts cannot be processed. 
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What should I do if my account has no sponsor at all?

Accounts cannot be deleted. To change your sponsor, please follow the sponsor change procedure by contacting Support. 
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Can I delete my account and register again under a different sponsor?

Portfolio, Certificates, Shares, and Synchronization

At present, only data from RSW is displayed in your portfolio. Investments through the other funds will appear once cross-platform synchronization has been fully implemented. 
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Why aren't all of my shares displayed in Micron Global?

Open the My Portfolio section. Please note that profile verification may be required before you can access your certificates. 
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Data from these funds is being added gradually. To view all of your certificates now, go to My Portfolio and click Register Extract. A document containing all certificates currently recorded in the shareholder register will be sent to your email address. 
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Why can I see my RSW investments but not my SWC/SWIG/TNG investments?

Yes. All of your shares will appear once synchronization has been completed. Until then, you can request a full extract from the shareholder register. 
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First, compare your certificates with your full extract from the shareholder register (some users compare only the investments previously displayed in RSW). If discrepancies remain, contact Support and provide a screenshot, your email address, and a list of the missing certificates. 
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What should I do if the number of shares is incorrect?

At present, your account displays only part of your certificates while synchronization is in progress. Also, make sure you used the same email address when purchasing shares across all funds. 
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Why does the number of shares shown in my account differ from the shareholder register extract?

Yes. A full extract includes all of your certificates. You can request it from the My Portfolio section. 
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Can I obtain a full extract from the shareholder register?

No. Synchronization depends solely on your email address matching across the various funds and the shareholder register. 
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Does my sponsor affect the synchronization of my shares?

The RSW website will remain available as an archive where you can continue to view your investments recorded in the shareholder register. 
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No. Active installment plans must continue to be paid through the RSW website. Once an installment plan has been paid in full, the resulting certificate will appear in both your shareholder register extract and your Micron Global portfolio. 
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Will my RSW installment plans be transferred to Micron Global?

No. The RSW platform can now be used only to pay existing installment plans. New investments through RSW are no longer available. 
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Certificates are issued after the final installment payment has been made. Please allow some time for synchronization. If your certificate does not appear after an extended period, contact Support and include your payment details. 
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When will certificates for a completed installment plan appear?

Funds are not transferred automatically. You must either use or withdraw them from your previous account in accordance with the rules applicable to that platform. 
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How can I transfer the balance from my previous account?

Status, Rank, and Organization Transfer

Send Support a screenshot from your previous account clearly showing your full name and your rank. You must already have a verified Micron Global account with Partner status. We&#39;ve dedicated an entire article to this topic, which you can read <a href="https://micronglobal.com/news/micron-global-mlm-ust-leader-status-transfer" style="text-decoration:none">here</a>.

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How can I transfer my status or rank from SWC, SWIG, RSW, CRU, or even another MLM company?

Leader or above.

What is the minimum SWC rank eligible for transfer?

Our specialists need time to verify the information and update your records. This usually takes a few days, especially during periods of high request volume. 
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My request has been accepted, but my rank hasn't changed yet. Why?

It means we have received your request and forwarded it to the appropriate department for review. Please allow a few days for your rank to be updated. 
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What does the status "Request Accepted" mean?

Please provide: a screenshot from your previous account showing your full name and rank; and confirmation that your Micron Global account has been verified and that you have obtained Partner status. 
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What should I attach to my rank transfer request?

Payments, Packages, and Installment Plans

Go to the Dashboard, select the package you want to purchase, and click Buy. Select the account to debit (Main Account) or a payment gateway. If you wish to purchase the package using an installment plan, enable the corresponding option.

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Important: A package can only be paid for from a single account. If your funds are split between your Main and Bonus Accounts, first transfer the required amount to your Main Account, then complete the purchase.

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Go to Accounts, select Main, and click Top Up. Choose a payment gateway, enter the amount, and complete the payment through the selected gateway.

If the transaction has been confirmed by the network, contact Support and provide the following information in text format: your registered email address; payment date; cryptocurrency amount and network; amount in USD; recipient&#39;s wallet address; and transaction hash (TxID). Our Finance Department will use this information to locate your payment. 
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My funds were deducted, but they haven't been credited to my account. What should I do?

A screenshot may be helpful, but to locate your transaction quickly, our Finance Department requires the payment details in text format, including the payment date, amount, network, wallet address, and transaction hash.

Verification usually takes 1&ndash;3 business days, excluding weekends. Processing times may be longer during periods of high workload. 
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How long does it take to locate a missing payment?

Always verify the network before sending cryptocurrency. Using the wrong network may result in the permanent loss of your funds. Send the transaction details to Support, and our specialists will check whether anything can be done. However, recovery cannot be guaranteed. 
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I sent cryptocurrency using the wrong network. How can I recover my funds?

This payment method may be temporarily unavailable. Please use one of the other available payment methods and follow platform announcements for updates. 
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Go to the Installment Plans section, select the plan you wish to pay, and click Pay. Choose the number of months you want to pay for and select the account to debit. Please note that a single installment payment cannot be split between two different accounts. 
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How do I make the next installment payment?

Go to the My Portfolio section. Your payment history is available within each individual installment plan. 
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Where can I view my active installment plans?

Refund requests are reviewed on a case-by-case basis. Contact Support with your payment details. Once your request has been reviewed, we will inform you of the decision. 
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Bonuses, Commissions, and Earnings

If your bonus has not been credited, contact Support and provide: the details of the partner who made the purchase; the purchase date; and the transaction details. We will forward this information to our Finance Department for verification. 
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Dividend payouts will begin once the company starts generating profits and fulfills the conditions set out in the official declaration. The exact timing depends on the progress of commercial projects. Please follow updates in the News section and during our live broadcasts. 
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Contacting Support

Please provide as much detail as possible. Include: your registered email address; the section of the dashboard where the issue occurred; the date; the amount involved; and the transaction number. If your request concerns a technical issue or a display problem, be sure to attach screenshots. 
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How should I submit a support request to receive a faster response?

Screenshots allow our specialists to see the interface, the error message, and the transaction status exactly as they appear on your screen. Without them, it can be difficult to identify the cause of the issue. 
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Requests are processed in the order they are received. Response times may be longer during periods of high request volume or when your issue requires additional investigation, such as verifying ranks or locating payments. 
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Why is my support request taking so long?

It means that Support has recorded your issue and forwarded it to the appropriate specialists, such as our Finance, Verification, or Technical teams. You will receive a reply as soon as the issue has been resolved. 
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What does the status "Your request has been forwarded to the appropriate department" mean?

&nbsp;

<ol>
	<li aria-level="1" style="list-style-type:decimal">Through the Support section in your account or by visiting: <a href="http://account.rsw-systems.com/support" style="text-decoration:none">account.rsw-systems.com/support</a></li>
	<li aria-level="1" style="list-style-type:decimal">On the sign-in page, click: Can&#39;t sign in? &gt;&gt; Request Account Recovery.</li>
	<li aria-level="1" style="list-style-type:decimal">Send an email to: <a href="mailto:techsupport@rsw-systems.com" style="text-decoration:none">techsupport@rsw-systems.com</a></li>
</ol>

How can I contact RSW Support regarding my previous account?